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CRA Registered Charity

16480616 Canada Foundation
Reg. No: 702758756RR0001

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Privacy Policy – Hands of Hope

Last Updated: 27-Aug-2025

Hands of Hope (“we,” “our,” “us”) is a CRA Registered Charitable Organization (Reg. No: 702758756RR0001, 16480616 Canada Foundation) dedicated to supporting Thalassemia, education, clean water, poverty alleviation, and social welfare projects.

We value the trust of our donors, volunteers, and beneficiaries, and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, etc.
  • Donation Information: Amount, payment method (e.g., PayPal, Stripe), and transaction details.
  • Volunteer Information: Skills, availability, and preferences if you choose to register as a volunteer.
  • Technical Information: IP address, browser type, and website usage data (collected via cookies or analytics tools).

2. How We Use Your Information

Your information is used for the following purposes:

  • To process donations and issue official tax receipts (where applicable).
  • To comply with Canada Revenue Agency (CRA) requirements for registered charities.
  • To communicate with donors, volunteers, and supporters.
  • To improve our website, campaigns, and fundraising activities.
  • To maintain transparency and accountability in line with our charitable objectives.

3. Payment Processing

  • Donations are processed securely through PayPal and Stripe.
  • We do not store full credit card or banking details on our servers.
  • All financial transactions are encrypted and handled in compliance with international security standards.

4. Sharing of Information

We do not sell, rent, or trade your personal information.
We may only share information:

  • With trusted third-party service providers (e.g., payment processors).
  • When required by law, regulatory authorities, or the CRA.
  • To protect the rights, property, or safety of Hands of Hope or its beneficiaries.

5. Data Retention

We retain donor and supporter information only as long as necessary to fulfill our legal, accounting, and operational obligations.

6. Cookies & Website Tracking

Our website may use cookies and analytics tools to enhance user experience, track engagement, and improve content. You may adjust your browser settings to refuse cookies, but some features may not work properly.

7. Your Rights

As a donor or supporter, you have the right to:

  • Request access to the information we hold about you.
  • Request corrections or updates to your personal information.
  • Opt out of receiving fundraising or promotional communications.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13.

9. International Donors

Hands of Hope is registered in Canada but may accept donations from international donors. All data will be processed in accordance with Canadian privacy laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in regulations, technology, or organizational practices. The revised policy will be posted on this page with an updated date.

11. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

Hands of Hope
CRA Registered Charitable Organization
16480616 Canada Foundation
Reg. No: 702758756RR0001
Email: info@thehohs.com
Website: https://thehohs.com/